Terms of Service

Updated 3rd October 2021


Licensing Terms

We reserve the right to change these Terms of Service at any time. If we do, we will post the changes on this page and indicate the date when these terms were last revised. Your continued use of the Service after the effective date of such changes constitutes your acceptance of the new Terms of Service.

In order to access our Services, you will be required to provide working email address, accurate debit/credit and billing information. This is to ensure we are complying with international Know Your Customer (KYC) regulations. You agree to provide the correct user identification and billing information relating to your purchase or subscription to avoid being blocked from our service.

When you register with a subscription plan with us you are solely responsible for protecting your account and maintaining the confidentiality of your password. If you become aware of any unauthorised use of your account, you must notify us to change your password immediately and stop the charges. You are solely responsible for all activities that occur under your password and/or account. As a result, you shall not permit anyone else to use your account.

Charges

We may, in our sole discretion, choose to provide you with limited free services, in which case no fee will be charged.

In all other cases, you must pay the applicable fees displayed on our website. Our prices include VAT, where applicable.

Once payment is made and credit has been allocated to your Account, a refund will be only provided upon our sole discretion and we have no obligation to refund the payment made by you.

Once a payment has been made and credit has been allocated to your account, a refund will be made only at our sole discretion and we have no obligation to refund the payment you have made.

Termination

You may cancel your account and stop using our website and services at any time by providing written confirmation to support@transscriptyaudio.ai com with 28 days notice.

Use of the Website and its Content

You are only permitted to use the website and the services for personal purposes. You may not grant, transfer or sell your personal account/license to anyone.

Access to our Services

We do our best to ensure that the website is up and running 24 hours a day, but we will not be liable if the website is unavailable for any length of time.

The website may be temporarily suspended without notice in the event of system failure, maintenance or repair, or for reasons beyond our control.

Miscellaneous

We may block your account and your access to the Service if you violate these Terms of Service or for any other reason.

Service Level Agreement

We ensure that you will receive your transcript within an hour or twice the duration of the uploaded file. We ensure this deal for all uploaded files less than 2 GB in size.

At times it may be necessary to deploy an updated version for our services and website. During this period, the aforementioned promises may not be fulfilled.

Your Content and Confidentiality

The files, uploaded by you to our website will not be shared with any of our partners or third party. By uploading a file, you grant us an unlimited right to use the file and its contents for the purpose of providing our Services.

Prohibited Actions

You are responsible for the files you upload when using our Services. You agree not to do any of the following:

  1. Transmit files that contain software or programs
  2. Circumvent, disable or otherwise interfere with security-related features of the Services.

Any data which is contrary to the above will be tracked and reported to officials which will lead to getting banned or suspended from our service.

Disclaimer of warranties

We make no representations or warranties of any kind, express or implied, with respect to the operation of the Service or any information, content, materials or products contained within the Service, including accuracy of any content on the Service. This warranty disclaimer constitutes an essential part of these Terms of service. If you are not satisfied with any part of our service or any of these terms, your sole and exclusive remedy is to terminate and discontinue using our service. If there is any conflict between this paragraph and other terms or provisions of these Terms of service, this paragraph shall prevail.

Updated on: 3rd October 2021